CreaTic V2.1.2

Documentation

CreaTic - Support & Ticket Management


Support : shohan.cit.bd@gmail.com

Developed by : Creative IT Limited


We appreciate your interest.

Please read carefully the complete documentation before starting with CreaTic.

pages | Main Features

Overview of Features

  • Privileged Admin Dashboard
  • Client/User Dashboard
  • Dynamic Options Adding At Support Form
  • Service Creation
  • Department Creation
  • Department-wise executive assign
  • Email Notification
  • Disable/Enable Facilities
  • Support Ticket Management
  • Client/User Wise Listing
  • Profile Information Editing
  • Public FAQ Page
  • Attachment Option
  • Graphical Reports
  • Various Types of Graphs
  • Multi User Creation
  • General Settings

build | Installation

Getting Started

Server Requirements

  • PHP >= 7.0.0
  • OpenSSL PHP Extension
  • PDO PHP Extension
  • Mbstring PHP Extension
  • Tokenizer PHP Extension
  • XML PHP Extension

Installation Process | Way-1

  • Please upload the CreaTic-V2.1.2.zip file to the hosting server
  • Once uploaded extract it to your desire place
  • Then create database and import public/db/database.sql
  • Open extracted directory and look at the root there you have a file called .env
  • If you didn't find the .env file then follow below insturctions
    • Press Settings File Manager

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    • Tick Show Hidden Files (dotfiles)

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    • You will see your .env file

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  • Open the .env file and change value of "DB_DATABASE, DB_USERNAME, DB_PASSWORD"
  • That's it! Visit your web root in browser.

Installation Process | Way-2

  • Please upload the CreaTic-V2.1.2.zip file to the hosting server
  • Once uploaded extract it to your desire place
  • Open extracted directory and look at the root there you have a file called .env
  • If you didn't find the .env file then follow below insturctions
    • Press Settings File Manager

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    • Tick Show Hidden Files (dotfiles)

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    • You will see your .env file

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  • Open the .env file and change value of "DB_DATABASE, DB_USERNAME, DB_PASSWORD"
  • Download PuTTY from here
  • Connect PuTTY to your web server and go to folder where you extract your file
  • Run these two commands:
    • php artisan migrate
    • php artisan db:seed
  • That's it! Login to your system with initial login credentials

assignment_ind | Initial Login

Get Access

Login Infomation

If you setup the system at localhost then visit this link for front page: http://localhost/your-folder-name/public
For Login Page: http://localhost/your-folder-name/public/login

If you setup the system at domain or sub-domain then visit this link for front page: http://www.your-domain-or-subdomain.com
For Login Page: http://www.your-domain-or-subdomain.com/login

Admin Login

User : admin@admin.com
Password : 123456

Login Interface


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av_timer | Admin Dashboard

Admin Interface

Admin are being able to see some system status on their dashboard page and can see how many support tickets posted, users are registered to the system.

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add_circle | Add

Add options to get started

Add Department This list of departments will appear at support form


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Add Service This list of services will appear at support form


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Add FAQ These FAQ's will appear at public FAQ page.


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Add Admin Multiple admin can be created to manage the system properly.


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account_box | Manage Admins

Manage Your System Admins

Manage Admins You can provoke access from an admin


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person_add | User Registration

User/Client Access

Registration User/Client will get access by submitting minimal information to send a support ticket


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headset_mic | Support Ticket

All About Support Ticket

Registration User/Client will get access by submitting minimal information to send a support ticket


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Comment From User/Client User/Client can add comments on their raised support ticket


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Comment From Admin Admin can add comments and can make the support ticket as closed. Closed support ticket will reopen if client add another comment


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Support Ticket Listing For Admin All ticket listing for admin


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Support Ticket Listing of Individual Client/User For Admin Admin can see the support ticket listing of individual Client/User


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Support Ticket Listing For Client/User Client/User can see their raised suuport ticket list and status


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settings_applications | Setting

General Setting

Setting Change general settings


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extension | More

FAQ Page, Profile Editing

FAQ Public FAQ page


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Edit Profile Edit & Password Change


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